Shipping Policy

 

Thank you for shopping with TrueCulture. We’re committed to making sure your order gets to you safely and on time.

Order Processing

Orders are typically processed within 3–5 business days after your order is placed.

Please note that processing times may take longer during product launches, holidays, sales, or other periods of high order volume. If there is a significant delay with your order, we will do our best to keep you updated.

Business days are Monday through Friday and do not include holidays.

Shipping Times

Once your order has been processed, estimated shipping times are:

• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days, when available

Shipping times are estimates and are not guaranteed. Delivery times may vary depending on your location, the shipping carrier, weather, holidays, or other circumstances outside of our control.

Shipping Rates

Shipping costs are calculated at checkout based on your order, shipping destination, and selected shipping method.

From time to time, TrueCulture may offer free shipping promotions. Any applicable promotion will be clearly stated on our website.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to update after your order has been shipped.

Incorrect or Incomplete Shipping Information

Please make sure your shipping address is correct before completing your purchase.

TrueCulture is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If your order is returned to us because of an incorrect address, additional shipping charges may apply to reship the order.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing.

Lost, Stolen, or Damaged Packages

Once an order has been shipped and is in the possession of the shipping carrier, delivery is the responsibility of the carrier.

If your tracking information shows that your package was delivered but you cannot locate it, please first check around your delivery area and contact your local carrier.

If your package arrives damaged, please contact us as soon as possible and include photos of the damaged package and items so we can review the issue.

International Shipping

International shipping availability may vary depending on the destination.

Customers receiving international orders may be responsible for customs duties, taxes, or other fees imposed by their country's customs authority. These charges are not included in the product or shipping price unless otherwise stated.

TrueCulture is not responsible for delays caused by customs.

Pre-Orders

If your order contains a pre-order item, your order may not ship until the pre-order item is ready.

If you purchase in-stock and pre-order items together, your order may ship together once all items are available unless otherwise stated.

Questions About Your Order

If you have questions about your order or shipping, please contact us through the contact information provided on our website. When contacting us about an order, please include your order number so we can assist you as quickly as possible.

TrueCulture — For My Culture.